Training for Healthcare Providers

Workshops for Providers and Organizations

As a Healthcare Facility, your challenge is a steady influx of patients whose primary language is not English. Difficulty communicating with these patients – whether it’s at the reception desk, in the ER, or in the clinician’s office. You rely on your bilingual staff – but – are they truly proficient in both their languages?

 

Has a professional company specializing in language proficiency screening tested them? Have they been trained in the ethics and standards of health care interpreting? Did you know that untrained interpreters are at high risk for communication errors with potentially serious clinical consequences – such as adding material, leaving things out, giving their own opinions or changing the message entirely? 

 

Your Solution is a series of interactive presentations and workshops designed to help you provide quality care and meaningful access to all your patients – regardless of the language they speak.

As a Community Organization, you’ve screened, trained and tested your bilingual staff – congratulations! That’s the first half of the equation. Equally important, your administrators need to understand the importance of language access, how to implement a language access plan at all points of patient contact, and how to comply with state regulations concerning language access. Your medical providers need to know how to work effectively with these interpreters, so everyone is working together as a team.

 

This series of interactive presentations and workshops are designed to address these concerns.